Política de reembolso

RETURN & REFUND POLICY

We want you to love your gear. You may return most items within 30 days of delivery for a refund, including if you simply changed your mind.

Eligibility: items must be unused, unopened (for consumables), and in their original packaging. Opened coffee, chocolate, cacao, opened filters and opened mineral solutions are final sale for hygiene and food-safety reasons. Coffee Brewing Experience tickets and gift cards are non-refundable.

How to return: email hello@sunaocoffee.com with your order number and the item(s) you want to return. We will reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.

Return shipping: the customer pays return shipping, unless the item arrived damaged, defective, or we sent the wrong item.

Damaged, defective or wrong items: contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund, including shipping.

Refunds: once we receive and inspect your return, we issue the refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable except for damaged, defective or wrong items. No restocking fees.

Exchanges: to exchange an item, return it as above and place a new order.

Subscriptions: see our Subscription Cancellation Policy.

Questions: hello@sunaocoffee.com · +1 (503) 793-8659 · Peruvian Portal PDX Inc (SUNAO Coffee & Cacao), 308 SW 1st Ave, Ste 181E, Portland, OR 97204.